At Explorers Stock, customer satisfaction is important to us. We strive to provide high-quality travel gear and accessories for every adventure. If you are not fully satisfied with your purchase, please review our Refunds and Return Policy below.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return:
- The item must be unused and in its original condition
- The product must be returned with original packaging and tags
- Proof of purchase or order confirmation must be provided
- Items showing signs of use, damage, or alteration may not qualify for returns
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products
- Products returned after the 7-day return period
- Clearance or final sale items
- Customized or personalized products
Return Process
To initiate a return, customers must contact our support team at [email protected] within 7 days of delivery.
Please include:
- Full name
- Order number
- Reason for return
- Photos of the product if damaged or defective
Once approved, return instructions will be provided.
Refund Policy
After receiving and inspecting the returned item, refunds will be processed within 7 to 10 business days.
Since Explorers Stock operates with Cash on Delivery (COD), approved refunds will be issued through:
- Bank transfer
- Mobile wallet transfer
- Any mutually agreed refund method
Customers must provide accurate payment details to avoid delays.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We may request photos or additional information for verification before processing a replacement or refund.
Exchange Policy
We only replace items if they are defective, damaged, or incorrect. Exchange requests must be submitted within 7 days of receiving the order.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning products, as Explorers Stock is not responsible for lost return shipments.
Late or Missing Refunds
If you have not received your refund after the stated processing time:
- Check with your bank or payment provider
- Contact the relevant mobile wallet service if applicable
- Reach out to us at [email protected] for assistance
Policy Updates
Explorers Stock reserves the right to update or modify this Refunds and Return Policy at any time without prior notice. Updated policies will be posted on this page.
Contact Us
For any questions regarding returns or refunds, contact us at:
Email: [email protected]