At Explorers Stock, we are committed to delivering your travel gear safely and efficiently. This Shipping Policy outlines how orders are processed and shipped for customers worldwide.
Order Processing
All orders are reviewed and processed after confirmation. Orders are typically processed within 1 to 3 business days, excluding weekends and public holidays.
Customers will receive confirmation once their order has been successfully placed and prepared for shipment.
Shipping Methods
Explorers Stock works with trusted shipping and logistics partners to deliver orders worldwide. Shipping methods may vary depending on the destination, product availability, and courier services.
Cash on Delivery
We currently offer Cash on Delivery (COD) as our payment method. Customers are required to provide accurate contact and delivery information to avoid delays or failed deliveries.
Shipping Charges
Shipping fees may vary depending on:
- Delivery location
- Size and weight of products
- Courier service availability
Applicable shipping charges will be displayed during the checkout process or communicated before order confirmation.
International Shipping
Explorers Stock operates worldwide and ships to multiple countries and regions. Customers are responsible for ensuring that the provided shipping information is accurate and complete.
Order Tracking
Where tracking services are available, customers may receive shipment updates or tracking information after dispatch. Availability of tracking depends on the selected courier service and destination.
Delayed or Failed Deliveries
Delivery delays may occur due to:
- Weather conditions
- Customs processing
- Courier service interruptions
- Incorrect shipping information provided by customers
- High order volumes during promotional periods
If a delivery attempt fails due to incorrect details or customer unavailability, additional charges may apply for re-delivery.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of receiving the package at [email protected]. Include your order number and photos of the damaged package or product for assistance.
Lost Shipments
If you believe your shipment has been lost, contact our support team at [email protected]. We will coordinate with the shipping provider to investigate the issue.
Changes to Orders
Customers should contact us as soon as possible if they need to modify shipping details after placing an order. Once an order has been shipped, changes may not be possible.
Policy Updates
Explorers Stock reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page.
Contact Us
For shipping-related questions or support, contact us at:
Email: [email protected]